I am giving this firm a five-star rating for two reasons. First is the professional way in which I was treated. Every person I spoke with at this firm was professional and extremely courteous. I felt as though I was being treated as a natural person and NOT just a client. In many professional settings, clients are treated as such clients. Therefore they are held at arm’s length. This gives off the impression a client is just a number, and there is a coldness and sterility to the service. I was NOT treated in this manner at the Vannoy Firm. Whatever my issue was, the office staff and Mr. Vannoy listened to me and heard me and responded accordingly. I am giving this form a five-star rating because I believe Mr. Vannoy to be a man of integrity. The original agreement was for services to be rendered at a specific fee for a particular time, a typical service contract at an hourly rate. My situation was a bit unique and required specific attention, which Mr. Vannoy gave. There is no doubt in my mind he had more time invested in my case than initially quoted. Mr. Vannoy honored the original agreement. I feel this sets him apart from most others. I am thrilled with the outcome of my case.
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